Billing Admin Overview

In this article, all aspects of the Billing Administration will be covered. If you are not at the BILLING ADMIN window already, login to the WebControlCenter at and access CUSTOMER > BILLING > BILLING ADMIN. The following bolded terms correspond to the items in the Billing Admin screen.

Domain - This link will show your current Billing Status, with items such as your current running balance and payment frequency.

Payment Method - The link itself shows your current payment method. Clicking on the link will take you to Payment Method Administration which allows you to choose, add, edit, or delete a payment method.

To add a payment method, click the ADD button, choose the appropriate payment type (CHECK, VISA, AMEX, MASTERCARD, or DISCOVER), fill in the text fields with the correct information and click SAVE.

What are card codes? For Visa, MasterCard and Discover cards, the card code is the last 3 digit number located on the back of your card on or above your signature line. For an American Express card, it is the 4 digits on the front above the end of your card number.

NOTE: If entering a credit card, the address you provide must match the billing address of the card.

To edit a payment method, choose the payment method you wish to edit, click the EDIT button, update the current information and click SAVE.

NOTE: If the payment method you are editing is being used for multiple accounts, the changes you make will be applied to all these accounts. Also, changing the payment method from CHECK to CREDIT CARD, or vice versa, may result in changes to the billing frequency. Typically, accounts paying by credit card pay monthly while accounts paying by check pay quarterly.

To delete a payment method, choose the payment method you wish to dispose of and click DELETE.

: You cannot delete a payment method if it is currently being used by a domain. You must first make a different payment method the current one for that domain, and then you can delete it.

To apply a payment method to the domain, select the payment method you want to make current and click MAKE CURRENT.

Balance - This displays the account's current running balance.

Billed Through - The account is paid through this date when the running balance becomes zero. This date applies to the base plan only, and not for one-time charges such as bandwidth overages, disk space overages, etc.

Days to Shut Off - If this domain has not been paid for and brought current by the 3rd Warning Date listed on the Billing Status screen, this will show the number of days until the site is shut off. It will display N/A if the domain is in good standing.

Payment Freq - This shows the length of your billing cycle, i.e. how often you make payments.

Status - This shows whether the domain is ON, OFF, or DELETED.

Action - If the domain's running balance is above $0, and the current payment method is a credit card, you will have the option to charge the card manually. Clicking the CHARGE link will allow you to bill the credit card for the amount shown as the running balance.

NOTE: You can only attempt to charge twice in one day ,and each charge must be at least ten minutes apart.

Email Contacts - This link allows you to edit the billing contacts CrystalTech has listed for the domain. Clicking the link will allow you to add, edit, or delete up to five billing contact emails, as well as give you the option to receive an email receipt when payment is made for the domain.

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