Moving From a Shared Plan to a Windows Dedicated Server

Moving to a Windows dedicated server from a shared plan or another dedicated plan is not considered an upgrade. This kind of move involves two separate plans that will be charged individually. When two plans are made available at the same time, it becomes possible to move a domain name and its applications to the new server. Therefore, when the transition of the move is complete, submit a TURN OFF SITE request for the previous plan in the Control Center.


Moving a website/s from a shared plan to a dedicated server has multiple steps. In general, the following steps will help duplicate all information for the domain name/s (email, website, FTP accounts and so on) from a shared account and re-create it on a new dedicated server. This document has links to other articles here in the Knowledge Base that can be used for further clarification.

A dedicated server is self-maintained. This means that a dedicated server can be its own Domain Name Server, Web Server, Email Server, FTP Server and more.

Administrating a dedicated server/s require some knowledge on a Windows Server platform and these articles can be of great assistance. To see all articles about a dedicated server, open up another instance of the Knowledge Base by clicking here and under the category drop down menu, select one of the Dedicated categories and click search. This will bring up all relevant help for dedicated servers.

Control Center

The Control Center is not integrated with the dedicated servers to allow for the flexibility of each unique dedicated environment. The only integration in the Control Center with a dedicated server is the creation of PTR or reverse DNS records. To fully qualify email DNS records, create a PTR record for the machine IP, which is the one that is used in the properties of TCP/IP. You can find this in the Control Center under SERVER. More details can be found here.


The first and most challenging step is setting up DNS (Domain Name Server). Windows has a tool called DNS that is under Administrative Tools. For more specific help, click here.

Try setting up DNS to the best of your ability by following the steps in the knowledge base. Use
to double check the records for a domain name. It is best to register a domain name and somehow mark it as a Domain Name Server with a registrar so that you can use it as your primary and secondary name server. This option is usually located within the settings of the domain name at the register. If not, contact the registrar about this option. Your name server addresses can be and, where EXAMPLE is your domain name.

Email and Statistics, Provided by SmarterTools

Each dedicated server comes with a licensed copy of SmarterMail and SmarterStats for your dedicated server through SmarterTools. After order completion, SmarterTools will email you the download link, license and installation instructions. You can also click here and here for additional help on installing these products.

Install and add the email addresses to SmarterMail. Install and configure SmarterStatistics. If you need support to install and configure these programs, please fee free to contact us.


Support can install Filezilla FTP service for you on the server so that you can add users. If this has not been done, please request it with your Customer ID Number and Password.
or click here for more help.

After FTP is ready and an FTP user is created, you can move the web site files over to the new server. The files should be moved over to the root of the website which is a listed property in IIS.

Once the DNS is set up, you can start adding websites to IIS (Microsoft’s Internet Information Services), click here.

Have you purchased a certificate from a certificate provider so that you website works securely with You may have a Certificate installed on the shared account. Support can export an existing certificate from a shared plan to you dedicated server by using a .pfx or key file. Let Support know when you need this file by verifying your Customer ID Number and Password so that we can email it to you. You can then install the certificate in IIS on the dedicated server. Instructions for installation are found at the certificate providers website.

** At this point, also make sure that there are no MySQL or MSSQL databases located on the previous shared plan. If so, contact support to have this database re-assigned to the dedicated plan. Access databases will transfer over as a file in the website.

Registration Changes to the Name Server, the last step

Once the items listed in this document are set up on your dedicated server and you have successfully tested your websites with their new IP addresses, it will be time to change the DNS server addresses at the registrar from the shared DNS addresses, to your own Dedicated DNS addresses. Details of this kind of registrar change can be found here. After the change, the propagation time can take 24 to 72 hours to update on the Internet.


After the transition is complete, submit a TURN OFF SITE REQUEST in the Control Center. If there is a credit for time not used, it will be applied in 15 days. If the previous plan is not turned off, monthly charges will continue to accumulate.

These answers are summarized for simplicity. If you need further help on a subject, look in the corresponding KB links. You may want to break them out and slowly accomplish them one by one. If you are new to Windows Server management, a suggested two weeks is needed to set up a working domain name for a website and email. If you require assistance or get stuck on a particular issue, just let support know anytime.

Add Feedback