Follow these steps to reset the primary administrator login and password:

1. Stop the SmarterMail service.
2. Navigate to the SmarterMail directory. By default, this will be C:\Program Files (x86)\SmarterTools\SmarterMail.
3. Open the Service subdirectory.
4. Make a backup copy of the file MailConfig.xml.
5. Open the MailConfig.xml file in Notepad.
6. Find the section that looks like this:

<!-- ** System Admin *************************** -->
<!-- ** To reset admin password, delete these items ** -->
<!-- ** and then restart the SmarterMail Service.   ** -->
<!-- ***************************************** -->
<sysadminusername> ... </sysadminusername>
<sysadminpassword> ... </sysadminpassword>
<!-- ***************************************** -->

7. Delete those lines and save the file.
8. Start the SmarterMail service.

You should now be able to log in to SmarterMail using the default username and password:

• Email: admin 
• Password: admin

For more information, refer to the SmarterMail Online Help.