Follow these steps to reset the primary administrator login and password:
- Stop the SmarterMail service.
- Navigate to the SmarterMail directory. By default, this will be C:\Program Files (x86)\SmarterTools\SmarterMail.
- Open the Service subdirectory.
- Make a backup copy of the file MailConfig.xml.
- Open the MailConfig.xml file in Notepad.
- Find the section that looks like this:
<!-- ** System Admin *************************** -->
<!-- ** To reset admin password, delete these items ** -->
<!-- ** and then restart the SmarterMail Service. ** -->
<!-- ***************************************** -->
<
sysadminusername
> ... </
sysadminusername
>
<
sysadminpassword
> ... </
sysadminpassword
>
<!-- ***************************************** -->
- Delete those lines and save the file.
- Start the SmarterMail service.
You should now be able to log in to SmarterMail using the default username and password:
- Email: admin
- Password: admin
For more information, refer to the SmarterMail Online Help.